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FAQ's Page
(Frequently Asked
Questions)
please fill out theThe information form!
ORDERING
Q. Why
don't you like Cookies?
A. Did you ever wonder why you
get so much spam? The reason is something called a Cookie. Some
Cookies are used to identify you and your computer to websites
that collect them. They give that web site all kinds of personal
information including but not limited to your IP address, your
email address, your name and other private information. Most
Shopping Carts use cookies to allow the site that uses them to
remember what you are placing in your shopping basket. Our cart
remembers only the items you add to it, we will never allow our
cookies to collect any personal information. Otherwise, I like
Macadamia nut, white chocolate chip cookies best.....
Q. How do
I place an Order?
A. We have lot's of options for you,
whatever you are most comfortable with.
Please see our order
policies page HERE.
Q. How do I follow up
on my Order?
A. The best way to do this is to login to your account
HERE. Our online ordering system is updated daily and
always has the most current information. You can also
contact our order desk via regular
e-mail. Be sure to insert
the word 'ORDER' into the subject line of your e-mail or call
us toll free (in the US) at
(800)523-2414. We would love to hear
from you!
Q. What is
a 'Backorder'?
A. A 'backorder' occurs when the
part you wanted is not available.
This usually occurs because
the demand for a part exceeds the ability of a company to
manufacture that part. When compiling a backorder list, we add you
to the
list in the order we receive your order and when the
manufacturers send us
the parts, we send them out to you when
your name comes up.
Q. Is
it safe to use my credit card on the 'net'?
A. Let's
put it this way. There are at least a half dozen ways I could get
your
credit card information WITHOUT using a computer- most of
which you don't
ever even think about. If I were a criminal
and wanted to steal your credit card
information, I would. The
fact is that credit card fraud has existed since the
invention
of credit cards and that's a long time before the invention of
e-commerce.
Use COMMON SENSE when using your credit card on
the net, but don't be PARANOID.
Q.
What does "Superceded" Mean?
A.
A "Superceded" Part Number simply means the part has been updated.
This can be an engineering change, or a change in the vendor
supplying the part. It means the part is different than the
original part in some way, but not in function.
Q. What does it mean when "the part has been changed"?
A. It means that there was a change in
the engineering of the part, usually this means that the
part has been made better. (see superceeded above)
Q. The part I need says it is "Discontinued", what do I
do now?
A. OEM
replacement Parts are supplied for a minimum of 7 years,
but after that only based on demand. This is
particularily true of painted or non essential items.
you can try entering a partial part number to see if the
part may be available in a different finish (black
instead of blue) NOTE: see the description of the layout
of Yamaha part numbers. You will also have to try to
locate the part used from a dismantler (salvage yard)
Q. How
can I "Read" a Yamaha Part Number?
A. There are two different formats for
Yamaha part numbers, but all Yamaha part numbers are 12
digits long. Sometimes they are listed with hyphens (-)
and sometimes not, but the numbers mean the same thing,
so for ease of clarity, we will use the numbers with
hyphens.
The first type of number is what we call
a mid-five number. It has a format like this:
357-24500-11-00
The middle five numbers tell us
the type of part this is- 24500 in this case, indicate
this is a fuel valve.
The first 3 numbers tell us
the model that this part was originally designed for:
357 is a 1970 HT1-90
The -11 means that this part
has been modified or updated, and the last numbers
usually indicate a color code. Easy huh?
The
next type of number is what we call a "9" number. It has
a format like this:
97313-08016-00
These "9" numbers are reserved for hardware and
seals and orings. The first 5 numbers in this part
number indicate the type of part it is- in this case
97313 indicates a hex bolt. The next 5 numbers indicate
the dimension of the part- in this case 08016 indicate
the bolt is 8mm in diameter and 16mm long. the end
digits 00 indicate the finish or special materials used.
Q. How do I
print a page in black and white?
A. If you're using
Internet Explorer 4.0 or higher it's easy!
Go to:
tools/internet options/advanced and turn off (un-check)
"print background colors and images".
Screens should
print with black text on a white background.
(Yes, I have
verified this works!)
If you're not using Internet
Explorer----why not?!?
Look, I'm not a "dyed in the wool"
Microsoft fanatic, but let's see....
1) It's Free and 2)
It works better than the others.
Duh......
Q. The pictures are blurry or fuzzy. How can I fix that?
A.
Picture resolutions are a compromise between clarity and load
times,
but your video setup is also important. Our pictures
are optimized for
viewing at "high color (16 bit)" resolution.
If your video card/monitor is
viewing them at 256 colors or
less, you'll loose a lot of clarity.
Q. What
browser is your site optimized for?
A. Our site is
built around the features supported in Internet Explorer 5.0
or newer. It may look weird in other browsers. If you use another
browser
and it looks weird, give us an
e-mail to let us know!
Q. Who do I
contact to place an order?
A. Our 'order
policies' page has all the details. Still don't get it?
Give us a call at (909)987-2411 or toll free in the US at
(800)523-2414.
We would love to hear from you!
Q. What
are your store hours?
Our store hours are:
Tuesday -
Friday 9:00am - 6:00pm
Saturday 9:00am - 5:00pm
We are
closed on Sundays and Mondays.
Now this is important: this is PST (Pacific Standard
Time)!
Q. I called, but all I get is an answering machine. What's up?
Our store hours are:
Tuesday - Friday 9:00am - 6:00pm
Saturday 9:00am - 5:00pm
We are closed on Sundays and Mondays.
Now this is important: this is PST (Pacific Standard Time)!
If you call when we are closed, there is no one here to answer the
phone!
Q. I left a message on your answering machine but no one called me
back. What's up?
A. You thought you left a message. In
reality, the answering machine is for
announcement only. It
does not ask you to leave a message because we don't
listen to
the 140-160 messages we were getting every night.
Q. Who
do I contact to ask a technical question?
A. Call the shop at (909) 987- 2411 or toll free in the
US at (800)523-2414
and ask for Dr. Jay or send us an
e-mail
to us
with the words "tech question" in the subject line. We
will answer the e-mail as
quickly as possible.
Q. What
is the best way to get technical advice?
A. The best way (fastest) is to call us at (909)
987-2411 or toll free in the US at (800)523-2414.
Ask for Dr.
Jay
Q.
I'm a racer. How do I get sponsorship from you?
A.
Listen, we are a shop that specializes in racing and racers. Our
CUSTOMERS are
racers. Honestly, we make money off of our
CUSTOMERS. CUSTOMERS pay
the bills. Our CUSTOMERS keep us
in business. If we gave our CUSTOMERS
product, we wouldn't
have anyone to make money off of. We would then be out of
business. Our suggestion is to get a sponsorship from someone
OUTSIDE the
Racing business. Joe's Hardware store is a perfect
example. Joe doesn't stay in
business because he sells to
racers and only racers, but if people see Joe's name on
your
stuff, they might become Joe's customers too.
Q.
What is Joe's Phone number?
A. I'm not even going to
answer this one.....
Q. How much
is a (insert part on our site)
A. These
questions usually come from our information forms from people too
lazy to even look at our site for the information! Look, we spend
lot's of hours every day trying to maintain our website with
accurate information, both product and pricing only to have some
people not even try to find what they are looking for. Please,
before writing us to ask a price on a part, take the time to look
to see if the info is already on our site! This will surely
prevent your e-mail from being lost in the hundreds we receive
every day..........